enquiries@docs-store.co.uk

Webshop Sales Returns Policy

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We want you to be happy with your purchase but if a product is not what you expected, or is faulty you can return it to us free of charge within 30 days of you receiving the goods and we will process a refund in line with our Refund Policy. You can return them by following the guidance below.

 

Provide details of the item(s) being returned on the delivery note which accompanied your goods, along with the reason for the return.  Place this with the items you are returning.  

 

Products that can't be returned or exchanged

We are unable to offer refunds or exchanges, unless faulty or not as described, on the following items:

• Products which have been personalised for you, such as workwear, stationery and ID cards.

 

Exchanging items

Simply return the unwanted item following our returns procedure and place a new order online for the product you'd like.

 

How long do I have to exchange a product?

In line with our returns policy, you have up to 30 days from receipt of your goods to exchange a product.

 

Missing, incomplete or damaged orders

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email us at paul@docs-store.co.uk or call us on 0333 339 7679  0900 - 1700, Mon - Fri.

 

Refund Policy

Once we have received the returned goods and verified they are in the appropriate condition, we'll refund the person who originally placed and paid for the order. The way you originally paid for the purchase will determine how you are refunded. Please note it can take up to 14 days for you returning the item(s) to receive your refund.